EquiAid Privacy Policy Last Updated:
Welcome to EquiAid! At EquiAid, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy describes the type of information we collect, how we use it, and how we protect it.
By using our website (equiaid.app) or any of our services available through Facebook Messenger, WhatsApp, or any other platform, you agree to this Privacy Policy. Please read it carefully before using our services.
Information We Collect
In order to provide our digital veterinarian services for horses, we collect the following types of information:
a. Personal Information: This includes your name, email address, and any other information you provide when creating an account or contacting our support team.
b. Device and Usage Information: This includes information about your device, browser, and operating system, as well as information about how you interact with our website and services.
c. Billing Information: This includes your payment information and transaction history, which is necessary for processing subscriptions and managing your account.
d. Communication Data: This includes any information you share with us, such as messages you send to our digital assistant or support team, as well as any information you provide in response to surveys or feedback requests.
How We Use Your Information
We use the information we collect to:
a. Provide our digital veterinarian services, including offering expert advice and recommendations to our users.
b. Improve our services by analyzing user behavior, trends, and feedback.
c. Process payments, manage subscriptions, and provide customer support.
d. Communicate with you regarding updates, promotions, and other relevant information.
e. Protect the security and integrity of our services and ensure compliance with applicable laws and regulations.
Information Sharing
We will not sell, rent, or share your personal information with third parties, except:
a. When required by law or in response to a lawful request from a government authority.
b. When necessary to protect the safety, rights, or property of EquiAid, its users, or the public.
c. With your consent, such as when you agree to participate in a promotion or survey.
Security Measures
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it. This includes using encryption, secure servers, and access controls. While we strive to protect your information, no security measures are 100% foolproof, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13, and if we become aware of such information, we will take steps to delete it promptly.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting an updated version of the policy on our website or by sending an email to the address associated with your account. Your continued use of our services after an update constitutes your acceptance of the revised Privacy Policy.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@equiaid.app. Thank you for choosing EquiAid, and we look forward to providing you with expert digital veterinarian services for horses.