Thank you for choosing EquiAid.
We want to ensure that you have an enjoyable experience while using our service. However, we understand that sometimes things may not go as planned, and you might need to request a refund or return. Please read our Refund and Return Policy carefully to understand the terms and conditions applicable to our service.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
a. You must submit a refund request within 7 days of the purchase of the service.
b. The service has not been delivered, or you have experienced technical issues that prevented you from using the service as intended.
c. Your request must include a valid reason for the refund and any relevant documentation, such as screenshots or error messages.
Non-refundable Services
Please note that certain services are non-refundable, including but not limited to:
a. Completed services where the user has received a satisfactory response from the veterinarian assistant.
b. Customized or personalized services that have been specially created or tailored for the user.
c. Promotional offers, discounted services, or bundled services.
Refund Process
To request a refund, please follow these steps:
a. Contact our Customer Support team at support@equiaid.app or by selecting “Talk to Support” in the Facebook Messenger or WhatsApp menu.
b. Provide your order details, including your name, email address, transaction ID, and the reason for the refund request.
c. Our Customer Support team will review your request and respond within 48 hours. If your refund request is approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days, depending on your bank’s processing time.
Limitation of Liability
In no event shall our company be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the service. Our liability shall be limited to the amount paid for the service in question.
Changes to Refund and Return Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website or within the service platform. Your continued use of our service constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Support team at support@equiaid.app or by selecting “Talk to Support” in the Facebook Messenger or WhatsApp menu.
We are here to help and ensure you have a pleasant experience with our service.
Thank you for choosing
EquiAid 2023